Connect WhatsApp to Your Online Store
Link your store’s WhatsApp number so customers get order confirmations and shipping updates automatically on the channel they actually open — instead of email nobody reads.
- Your own number
- Automatic messages
- Editable templates
- Connect by QR scan
Why WhatsApp instead of email?
Order confirmation emails are rarely read in the Gulf market, and many land in spam. A WhatsApp message gets opened within minutes, because it arrives where the customer already communicates.
The practical result is fewer “where is my order” questions, more confidence after payment, and a direct channel the customer can reply to immediately if they need to change an address or ask something.
Messages sent automatically
Order confirmation
A message the moment an order is placed, with number, items and total, so the customer knows it landed.
Status updates
A message at processing, shipping and delivery, cutting follow-up questions to your team.
Owner alerts
A WhatsApp notification on every new order — useful if you are not watching the dashboard.
Custom wording
Edit every message in your own language and tone rather than being stuck with fixed templates.
Your business number
Messages come from your store’s own number, so customers recognise it and can reply.
QR connection
Setup is a single QR scan from your phone, with no complicated approval process.
How connection works
- Prepare the numberChoose the WhatsApp number you will send from — ideally one dedicated to the store, not personal.
- Scan the QR codeScan a QR code once from WhatsApp on your phone to activate the session.
- Configure templatesWe set the wording for each order status in Arabic or English, as you want it.
- Test and go liveWe place a test order to confirm messages arrive, then switch it on for real orders.
Worth knowing before you start
- One number, one session: The same number cannot be linked to two systems at once, or the session drops.
- Use a dedicated number: A personal number mixes business and private messages and makes replies hard to manage.
- No bulk blasting: This is for messages tied to a real order. Unsolicited bulk sending risks getting your number banned.
- The number stays yours: You can unlink at any time from WhatsApp settings on your phone.
Pairs with the store app
WhatsApp notifications serve your customer; Tatbiqi Store Manager serves you — an instant alert on every new order plus stock and sales from your phone.
See the store management app →
Frequently asked questions
Do I need a WhatsApp Business account?
It works with both regular and Business WhatsApp. We recommend a number dedicated to the store to keep work and personal messages apart.
Do messages come from my number?
Yes, from your store’s own number, so customers recognise it and can reply directly.
Can I edit the message wording?
Yes, every template is editable in Arabic and English and you control the tone completely.
What if the connection drops?
That usually happens if the same number is linked elsewhere or the session is removed from the phone. Re-scan the code and it resumes.
Does it work with an existing WooCommerce store?
Yes, it installs onto a live store with no change to products or orders.
Can I send offers to all customers?
The system is for order-related messages. Unsolicited bulk sending risks a WhatsApp ban on your number, and we do not recommend it.
Connect WhatsApp to your store
Book a free session where we review your store, activate the connection and set the message templates with you.